FAQs

Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. If in case the package status is shown as non-deliverable, please call our courier partners’ customer service numbers or reach out to them as below-

• Blue Dart Express- https://www.bluedart.com/
• Delhivery- https://www.delhivery.com/
• You can also mail us at care@vedantfashions.comwith your order number in case of further queries.

We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable, we will communicate the same to you within 2 working days of your purchase. You could then either substitute your purchase with another product that is available on the website or the money will be duly refunded.

We can process only one shipping address per order. So, if any customer would like to order several items and ship to different addresses, please treat this as separate orders. A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

We do not process orders for a Post Office Box address.

Keeping in view the ease of delivery, our courier partners will make 3 delivery attempts at the address specified by the customer. Beyond this they will inform us about the package, being non-delivered.

You can make payments via Credit Cards, Debit Cards, UPI, Net Banking, Wallets or any cash cards.

All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use CC Avenue, PayU, Amazon, Paypal & PayTM payment gateways. So you can be rest assured about the mode of payment you choose.

We wish to inform that we do charge a nominal shipping fee on international orders. However, you can avail Free Shipping on international orders when orders are above the minimum price in the following countries:

• $100 in United States
• 70 Pound in United Kingdom
• $125 in Australia
• $125 in Canada
• 600 AED in UAE

The fit of our products might vary depending on the fabric, cut and style of the product. Before buying hence, please review our sizing guide and select the size that is best suited to you.

We request our customers to kindly refer to the washing instructions mentioned on the tag of the product to avoid damage. Our products are made with handpicked delicate fabrics and are advised professional dry cleaning rather than home wash.

We have done our best to accurately display the colors of the garments on our website, however the colors you see will also depend on the display settings and resolution of your monitor.

Disputes if any will be subject to Kolkata (India) Jurisdiction. We will not be liable for any loss or damage which may arise directly or indirectly out of decline of authorization of transaction on account of the Cardholder having exceeded the preset credit limit as mutually agreed by you and your bank.

An easy cancellation process is available for all our esteemed customers. You can cancel your online order within 24 Hours of order placement. You can mail us at care@vedantfashions.com or can reach out to us via call 1800 120 000 500 (India Customers) & +91 9674373838 (For International Customers).

Your refund is estimated to be credited in the account, used for order payment, between 10-14 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.

All of Twamev orders are shipped from our warehouse in Kolkata, India to the shipping address provided by the customer via our courier partners viz FedEx / Blue Dart/ DTDC/ DHC/ Overnite, Delhivery etc.

We suggest you to create an account if you wish to place an order. You can simply provide your details like name, user id & password to sign in, provide the shipping address in the second step and select the payment method to place an order.

By creating an account with Twamev, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. You can also get regular updates and new stories of our Collection via email.

In rare situations, orders may get delayed sometimes due to courier or shipment issues. We will keep you updated through calls or emails on the status of your orders. You can reach out to us via call 1800 120 000 500 (India Customers) & +91 9674373838 (For International Customers) or email to care@vedantfashions.com for further assistance.